Information
Booking & Payment Policy
- Deposit: Confirming Your Booking
We require a deposit to secure your trekking activities. Through this deposit, we ensure that our trekking team and all necessary equipment are available on your booking dates. Once booked, we inform our team so they do not take on other work for those dates. The same applies to private car transportation deposits; once paid, we inform our drivers of your arrival and departure times so they do not accept other trips. Please note that under exceptional circumstances, management reserves the right to cancel a booking and refund your deposit.
Once you are ready to book your treks, tours, and transportation, we will send you the required deposit amount on your invoice, which you can pay via Wise.com or PayPal.
For every booking, we require a 50% deposit.
- Full Payment
After paying the deposit, you will be asked to settle the remaining balance in cash upon your arrival in Batu Katak.
We will inform you of the exact amount to bring in IDR (Indonesian Rupiah) along with its equivalent value in Euros.
Cancellation & Refund Policy
- Cancellation & Refund Policy
Please note that by paying the deposit, you enter into a binding agreement confirming that Tour Sumatra Batu Katak will provide the booked services (treks, activities, transportation).
If you cancel your booking, 30% of the total deposit you paid will be refunded. The remaining portion of the deposit will be used to cover trek and tour cancellation costs, guide compensation, car reservations, and driver compensation.
At the management’s discretion, refunds will be paid via Wise.com or PayPal. Refunds will NOT be paid in cash!
- Itinerary Changes
Please note that by paying the deposit, you enter into an agreement confirming that Tour Sumatra Batu Katak will provide the services you booked. You may change your chosen activities, but please keep in mind that additional fees may apply since arrangements have already been made with the trekking teams, tour guides, and drivers.
Once your deposit is paid, our trekking teams, activity teams, and drivers are booked, and all arrangements are finalized and paid for. Our teams will not accept other work once they are assigned to your booking. Even if you choose not to proceed with your activity, we still provide compensation to our team members (guides, drivers).
If you need to change your arrival date, we will do our best to adjust your booked treks, activities, and transportation, though extra fees may apply. Please note that if your arrival date changes, your itinerary may no longer be feasible due to prior bookings on subsequent dates, but we will do our utmost to find a solution!
It is the guest’s responsibility to notify us of any changes to the arrival date as soon as possible and be prepared to cover any resulting extra fees. We are not responsible for additional charges incurred due to itinerary changes made less than 14 days prior to arrival. Other travel disruptions (such as flight delays or cancellations) are also the guest’s responsibility, and additional fees will apply.